Financial Services
For today’s financial services institution, the ability to provide personalized service outside of the traditional bank branch is critical to sustained profitability and increasing market share. Unified collaboration capabilities—including video, voice, and data—enables financial services companies to share information with customers more effectively, answer account questions more efficiently, and provide greater services levels to both mobile and online customers.
With Spontania, financial services companies can improve how they service mobile and online customers with investment advice, product support, transaction assistance, and new product sales—all in real time with video, voice, and data communication with any customer, over any device, on any network.
You can easily integrate Spontania with your existing Contact Center, CRM, and existing UC infrastructure, preserving your technology investments.
Spontania impacts the bottom line through improved productivity and increased customer satisfaction and retention.
Click here to learn how Spontania helped Bankinter, a leading European financial institution, add more of a human element to its online banking services—resulting in increased customer satisfaction and online product sales.
